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Returns & Exchanges
At R.O.A Skincare, we want you to love your glow. If you are not completely satisfied with your purchase, you may return or exchange eligible products within 30 days of delivery.
1
Initiate Your Request
Log into your account portal or contact our support team with your order number to begin the return process.
2
Prepare Your Package
Place the items in their original packaging, ensuring the product is at least 75% full and securely sealed to prevent leaks.
3
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it firmly to the outside of your return parcel.
4
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing